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Terms and Conditions

Central Penn Laundry LLC Terms and Conditions

Effective 08/15/2023

INTRODUCTION


This website is operated by Central Penn Laundry LLC. The terms “we”, “us”, and “our” refer to Central Penn Laundry LLC. The term “service” refers to the wash and fold service provided by Central Penn Laundry LLC. The use of our service is subject to the following terms and conditions of use, as amended from time to time (the “Terms”). The Terms are to be read together by you with any terms, conditions or disclaimers provided in the pages of our website. Please review the Terms carefully. The Terms apply to all users of our service, including without limitation, users who are browsers, customers, inquire, merchants, vendors and/or contributors of website and services. If you access our website and/or use this service, you accept and agree to be bound by and comply with the Terms and our Privacy Policy. If you do not agree to the Terms or our Privacy Policy, you are not authorized to access our website or service, use any of our website’s services or place an order on our website.

DAMAGED LAUNDRY

We are not liable for damage to laundry unless inconclusive evidence of fault is provided. Regular wear and tear of the laundry process such as, fading, shrinking, bleeding etc. are not damage and we are not liable. We are not liable for pre-existing damage and we reserve the right to reject servicing an item if it has pre-existing damage. We are not liable for damages to garments caused by items left in the pockets (ex. Gum, pens, lipstick, paint, etc.)

In the rare event that the damage was caused by Central Penn Laundry LLC, we’ll reimburse you for that item as specified in the National Fair Claims Guide from the International Fabricare Institute.

LOST LAUNDRY

We are not liable for alleged lost laundry, unless there is inconclusive evidence that the item was lost while in the possession of Central Penn Laundry LLC. 

In the rare event that the item was lost by Central Penn Laundry LLC, we’ll reimburse you for that item as specified in the National Fair Claims Guide from the International Fabricare Institute.

STAIN REMOVAL

Unfortunately, we cannot guarantee stain removal. We will make our best effort to remove stains, however there are some that just can’t be removed, whether it be due to material or age of stain. To increase our odds of removing any stains, please pretreat them ASAP.

MINIMUM FEE

Services provided by Central Penn Laundry LLC require a 20 pound minimum order, if not met, 20 lbs will still be charged. Due to software limitations, this may be expressed as our recurring rate X 20.

WEIGHT

Laundry is weighed when first received from pick up to give you as much heads-up of your payment total. Heavily soiled or wet orders may be reweighed again after cleaning and your bill would be updated accordingly.

Weight is rounded to the nearest full pound (ex. 21.49 lbs would be bill as 21 and 21.50 lbs would be billed as 22)

There is a 20 pound minimum. If this minimum is not met, you will still be charged for 20 lbs.

PICK UP AND DELIVERY SCHEDULING

We do our best to keep our pick up and delivery slots timely, however there are circumstances outside of our control that may affect our timeliness, such as accidents/traffic, weather, mechanical breakdowns, illness, etc.

We do not currently have a missed pick up fee, however we do reserve the right to institute one shall the need arise.

UNATTENDED PICKUP AND DELIVERY

By soliciting services from Central Penn Laundry LLC, you agree to unattended pickup and delivery. This means you can leave your laundry on your porch, hallway, foyer, etc. and we’ll pick it up there without you needing to hand it to us, as well as deliver it in the same manner. 

You can also leave your laundry with a doorman or secretary, however, it is not considered picked up or delivered until we receive or deliver your laundry from/to that person and we are not liable when not in our possession.

ALLERGIES

We offer “free and clear” laundry detergent on request. We cannot guarantee that your laundry will not come in contact with any allergens while in our possession. We cannot guarantee your clothes won’t be washed in a washer that has previously washed an allergen or was used previously with a non “free and clear” detergent.

LATE PAYMENT

Central Penn Laundry LLC reserves the right to hold washed laundry if payment is not made by the time of delivery. If a bill is not paid for 30 days, Central Penn Laundry LLC reserves the right to take possession of the items in the unpaid order.

If you have an outstanding unpaid bill, we reserve the right to not service you until the bill is paid.

REFUNDS

Once your clothes are washed, you are ineligible for a refund on those services provided. Before submitting your order, you can weigh your laundry then multiply the poundage by the price of the service level you chose to get a rough estimate of your bill, plus or minus any piece charged items or prohibited items.

PRIVACY POLICY

The Central Penn Laundry LLC Privacy Policy can be found at https://centralpennlaundry.com/privacy-policy 

MODIFICATION

Central Penn Laundry LLC reserves the right to update these Terms and Conditions.

SEVERABILITY

If any provision of these Terms and Conditions or the application thereof to any person or circumstance is held invalid or unenforceable to any extent, the remainder of these Terms and Conditions and the application of that provision to other persons or circumstances is not affected thereby and that provision shall be enforced to the greatest extent permitted by law.